Refund Policy

We strive to ensure your satisfaction with every beauty purchase. Below are the key details of our refund policy, designed to provide transparent and reliable support:

Eligibility & Return Period

  • You may request a return within 60 days from the date of receiving your order .
  • To qualify for a refund, returned items must be unused, in their original condition, and with all original packaging, tags, and accessories intact.
  • Special items (such as personalized products, or items marked as "final sale") are not eligible for return unless they are defective or incorrectly shipped.

Refund Processing

  • Once we receive and inspect your returned package, we will initiate the refund process within 1-2 business days.
  • Refunds will be credited to your original payment method within 5-10 business days after processing.
  • All refunds are issued in USD (United States Dollars) , with no additional fees deducted from the refund amount.

Return Shipping

  • For returns due to product defects, incorrect items, or shipping errors, we cover the return shipping costs.
  • For returns initiated for personal reasons (e.g., change of mind, size mismatch), the return shipping fee is borne by you.

Additional Notes

  • Please include your order number in the return package to ensure timely processing of your refund.
  • We reserve the right to reject returns that do not meet the eligibility criteria, and such items will be returned to you.
  • For any questions about returns or refunds, contact our customer service team for assistance.